If you want to retrieve your Bitcoins, you will have to contact Customer support representative. Click on one of the map markers for more details about a specific ATM. Oh, before we get into these options — please make sure you have a Bitcoin wallet since some of these exchanges require you to have one. Steven February 14, In this case ShapeShift auto-set the trade to be Bitcoin for Ether. Investors from certain countries like the USA and Canada cannot trade here due to regulatory reasons.